Piper 2.0 Update Troubleshooting Guide

Our 2.0 update comes with a huge facelift and many awesome new features!  Beyond the new galaxy map, PipHop music sequencer, creation sharing in Piper Universe and 3D printing features - we've upgraded to a new GUI system.  The new GUI system is called QtGui and enables us to include a special HUD.  This HUD displays text messages during gameplay and a menu when clicking the middle mouse button.  Updating to QtGui is not a simple task - therefore this update might take longer than usual.

Before updating, make sure to have a fully charged battery.  If you come across any problems during the updating process, please see the below solutions.  If all else fails, contact us at hi@playpiper.com and we're ready to help you!

 

Problem: The game says "Completing update... wait 20 minutes"

Make sure the computer is connected to the internet via the wifi panel at the top of the screen. The update is in phase 2 and the game should start when it's ready. If the game does not start, however, try one of the following fixes.  

For each of these solutions, you'll need to pull up the on-screen keyboard or connect a USB keyboard.  To pull up the on-screen keyboard, go to Menu -> Accessories -> Keyboard.

 

Problem: The game doesn't start.

Open a terminal window via the panel at the top of the screen
Type in "sudo apt-get install -y python-pyqt5"
Hit Enter

 

Problem: The game still doesn't start.

Open a terminal window via the panel at the top of the screen
Type in "sudo python piper/start.py"
Hit Enter.
Send us a picture of what you see in the terminal to hi@playpiper.com.

 

Problem: I run sudo python piper/start.py in the terminal and I see the following on the bottom line: “no such file or directory: game/userData/lastAptGetUpdate...”

Open a terminal window via the panel at the top of the screen
Type in "mkdir ~/piper/game/userData"
Hit Enter.

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