I think my screen is defective.

screeeeen.jpg

So you have your Piper Computer Kit assembled, but when you try to turn it on the screen is acting funny. Let’s go through some steps that could explain why your screen is acting up.

Screen says “No Signal”:

IMG_0309.JPG

If your screen says no signal, that means a piece of hardware is defective and your screen is not receiving a signal.  

Step one:

Trying switching out the HDMI cable and see if that helps.

Step two:

If switching the HDMI cable does not work, try hooking it up to a different display, such as a computer monitor or a TV.  If this fixes your problem, you are having screen issues. If it does not fix your problem, follow the SD Card troubleshooting guide.  If that does not work you may have a defective port on your Raspberry Pi.

Blue to black screen:

IMG_0310.JPG

This issue is probably the most common issue people run into with their screens. There are a few things that can be causing this problem. Here are some steps that can help you solve why your screen is on the fritz!

Check your Raspberry Pi for lights.

You can tell a lot about a Pi by looking at its lights. There is a solid red light and a blinking green light.

If you do not see a red light.

no_lights.jpg

This means your Pi is not getting power. This is usually caused by the Micro-USB cable being bad. This is the cable that plugs into your battery. Try switching that out for a personal one and see if that helps.

If you have a red light, but no green light.

red_light_no_green.jpg

This means your Pi is getting power, but doesn’t know what to do with the card! This is usually a sign of a bad SD Card.

First, try pulling your card out and re-inserting it a few times.  This can clear any dust or grime off the connectors.  After this, make sure your SD Card is firmly inserted into its slot.

If that does not work, follow this guide (Scroll down to the header titled, “Download and Install Piper SD Card Image”) on how to reflash your card and you should be up and on your way.  If you are unable to flash your card, contact us at hi@playpiper.com to get this issue sorted out.

My Pi has both lights:

both_lights.jpg

This means your Pi is receiving power, but the screen is not getting a connection.

Step one:

Follow this helpful video and make sure all your connections and safe and secure.

Step two:

Iif that doesn’t work, trying switching out your HDMI cable for one that you know works.If it does, you need a new HDMI cable.

Step three:

If the HDMI cable did not solve your issue, try hooking your Piper Computer Kit to another display, such as a TV or computer monitor. If you see an image, this means your screen is the issue.If none of that works, it means the HDMI port on your Raspberry Pi is defective and needs to be replaced.

Black Screen:

IMG_0308.JPG

If your screen is black and stays black, this usually means your screen is not getting power.

Step one:

Pull out your SD Card and turn on the kit. If you see the screen go from blue to black, this means your SD Card is corrupted. Follow this guide (Scroll down to the header titled, “Download and Install Piper SD Card Image”) on how to reflash your card and you should be up and on your way. If you are unable to flash your card, contact us at hi@playpiper.com to get this issue sorted out.

Step two:

If that doesn’t work, follow the blue to black screen troubleshooting guide to see if you need a new screen.

Rainbow screen:

rainbow.JPG

While rainbows are pretty, it is usually not something you want to see on your screen.  That is unless you are using the rainbow powerup to cast rainbows all over the place!

The most common cause for this issue is the SD Card being corrupted.

If you are seeing a rainbow screen, pull out your SD Card and turn on your kit. If it shows a blue and then black screen, this means your SD Card is corrupted. Follow this guide (Scroll down to the header titled, “Download and Install Piper SD Card Image”) on how to reflash your card and you should be up and on your way. If you are unable to flash your card, contact us at hi@playpiper.com to get this issue sorted out.

If that does not solve your issue, follow the blue to black screen guide and see what happens.


If you have found your solution or are stumped, contact us as hi@playpiper.com and we will get it sorted out for you!

PiperLogo_Wire_2018_A.png